Since the last pandemic, e-commerce orders have been surging. During lockdown, shoppers had no choice but to buy online, and the ability of businesses to deliver goods directly to a customer’s front door was vital. After the worst of the crisis though, e-commerce and home delivery options continued to be in high demand. Customers grew used to the ease of online shopping, and businesses raced to accommodate them, promising ever shorter delivery times.
This rapid delivery came at a price though, and it seems that the price is finally catching up to consumers. The WSJ is reporting that, for the first time since the pandemic, customers are starting to move away from speedy delivery times. The rising costs of same-day and next-day delivery are certainly contributing factors, but one interesting note from the survey is that customers are actually willing to wait longer for their purchases if the delivery date can be guaranteed.
The Digital Revolution brought many changes to the supply chain industry, including the ability to send, receive, parse, and organize data at simply incredible rates. It literally changed the speed of business, and that has indeed revolutionized shipping on a global scale. But as customers are finding out, faster is not always better. It doesn’t matter how quickly data and goods can move if it means sacrificing accuracy. The advantage of knowing something for certain, as opposed to potentially knowing something as quickly as possible, cannot be overstated.
Zero Down’s Transportation Spend Management System was created with this idea in mind. Accuracy is the foundation of our advanced logistics software, so much so that we pride ourselves on being the Net Rate Nucleus® for our clients, providing the one true rate for their transportation costs. Making business decisions based on accurate data allows our clients to not only invest their resources wisely, but also to reduce errors in their supply chains, often saving them considerable time and money.
No one cares how fast the arrow goes if it misses the mark.
If you’re interested in partnering with Zero Down to establish your own Net Rate Nucleus®, reach out to us today, and let’s get started.