Case Study: Freight Audit
Client Description: Global distributor of communication and security products, electrical and electronic wire & cable.
Problem to Solve: This client was unhappy with their Freight Audit Provider taking too long to get invoices from them and into the AP system for payment, taking 20-30+ days. This created an issue in going over credit terms and making financial reporting/accrual more difficult.
Solution: Despite an arrangement that included multiple ERP’s and multiple carriers for added complexity, we were able to implement integration on the front and back end with the client’s multiple ERP systems, automate daily download and uploads of data, set up the client’s user interface to resolve exceptions (by extracting it from email), and also provided the carriers with a portal to review payment status.
Outcome: We reduced the timeline on clean invoices to less than 7 days and improved cycle time on exceptions to under 30 days. We also helped save resources in the transportation and AP departments by improving their interactions with the freight pay company while reducing unnecessary communications with carriers.